About the role
As a Technical Support Specialist, you will be the first point of contact for clients experiencing technical issues. Your role combines problem-solving, customer service, and technical knowledge to ensure fast and effective resolutions. This is ideal for someone who enjoys helping people while working with technology.
Key Responsibilities
- Respond to customer inquiries and provide technical assistance via phone, email, or chat. - Troubleshoot software, hardware, and system issues efficiently. - Escalate complex problems to higher-level technical teams when necessary. - Document customer interactions and solutions in internal systems. - Provide feedback to internal teams on recurring issues and potential improvements.
Ensure adherence to company policies and client requirements.
Requirements
- Previous experience in technical support roles will be considered a plus - Strong problem-solving and analytical skills - Excellent communication skills in German (mandatory) and English. - Basic understanding of common software, hardware, and network systems. - Ability to work in a team and manage multiple tasks effectively. - Availability to work on-site in Lisbon initially, then move to hybrid model.
Benefits
- Onsite position in Lisbon. - Relocation package for candidates moving to Portugal: refund of initial flight ticket plus accommodation and expenses covered by the company paying a small amount of money. - Free private health insurance after 6 months. - Meal allowance and performance bonuses. - Paid training and professional development opportunities. - Multicultural and supportive work environment. - 14 salaries per year. - Possibilities of career progression after 6 months.
Text as published by speakit. We don't edit postings; apply and ask questions on the employer's site.