About the role
Our Client is a tech company delivering Trust & Safety solutions to online marketplaces worldwide. Every year, they review and moderate over 500 million pieces of user-generated content and block more than 40 million fraud attempts – helping online platforms stay safe and trusted for millions of users. They have headquarters in Stockholm (Sweden) and employs over 350 employees in 5 offices in different countries.
They offer all of our employees a great work life balance, by providing the flexibility of working from the office or from home in Malta.
Job Type: Full Time
Work Location: We offer flexible home/office work. This role can be done fully remotely between your home in Malta or the work office in Qormi.
Your Role and Responsibilities:
- Supporting users and answer their questions via email. - Participating in regular training sessions to learn and maintain expert knowledge of publication rules, market trends and moderation best practices. - Collaborating with your team members. - Providing feedback to managers on trends, common end-user mistakes and questions. You are our eyes and ears and you know the users the best! - Giving input on improvements of publication rules to improve user experiences. - Manage complaints and disputes between buyers and sellers, ensuring adherence to company policies and guidelines. - Facilitate returns, price adjustments, and claims for damaged or lost packages, utilizing internal systems and communication channels effectively. - Process payments and refunds accurately and efficiently, resolving any issues or discrepancies promptly. - Liaise with external partners to address support queries and ensure smooth transaction processes. - Actively monitor and respond to instances of fraud or policy violations, taking appropriate actions in accordance with established protocols.
Requirements
- Fluent in Swedish and have good knowledge of English. - Flexible and able to make quick decisions in a dynamic environment. - Conscientious and reliable – commitment is one of the core values! - Eagle-eyed with great attention to details. - Caring about people – you will be working with securing the online safety our customers and their users. - Ideally interested in marketplaces, shared economy and new technology.
Benefits
- An opportunity to make a positive impact on the digital world, by making the internet a safer place. - A stimulating and rewarding job in a fast-moving, innovative and international tech-company. - Career opportunities within a management or expert field. - Ability to work from home in Malta and the office in Qormi. - Additional vacation days. - Free fruit, tea and coffee if you prefer working in the office. - Free day transport to the office from certain areas within Malta. - Team performance bonus and working from home allowance, - Corporate discounts for gym memberships, shops and taxi's. - Private Health Insurance, eye care tests, health and well-being professional support. - Comprehensive training and constant feedback. - Fun events, great colleagues and a fresh, playful workplace with a variety of cultures.\ - Relocation package: Flight cost reimbursement of up to €200, after the employee has passed their 6 month probationary period, the flight receipt will need to be provided at the start of their Employment. 5 days of accommodation in a hotel, which can be extended further upon authorization for up to 3 weeks if the employee can’t find an accommodation within the first 5 days. If the employee resigns during the probationary period, the hotel costs will be deducted from their final salary.
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