About the role
On behalf of our client, a global leader in outsourced customer experience management, we are looking for a Dutch-speaking Customer Support Specialist to join the PayPal project. In this role, you will be the first point of contact for Dutch-speaking customers, assisting them via phone, email, chat, and social media. You will play a key role in ensuring a smooth and secure customer journey by resolving inquiries effectively and delivering service that reflects PayPal’s trusted brand.
Key Responsibilities
- Communicate with customers across multiple channels (phone, email, chat) before, during, and after their transactions - Provide accurate information and solutions regarding accounts, payments and related services - Build rapport with customers, actively listen to their concerns and act promptly to resolve issues - Accurately update customer data in the system while handling confidential information responsibly - Multitask across systems and adapt to new tools and technologies as needed - Handle customer complaints with empathy and escalate cases when appropriate
Contribute to continuous improvement by identifying common issues and suggesting process enhancements
Requirements
- Native-level or fluent Dutch, with strong English communication skills - Excellent verbal communication skills, with the ability to actively listen and clearly articulate solutions - Strong written communication skills with proper grammar and attention to detail - Ability to multitask, manage multiple systems and screens, and adapt to new software quickly - Customer-focused mindset with empathy, patience and professionalism - Previous experience in customer service, a call center, or the financial sector is highly desirable - Availability to work flexible shifts
Benefits
- 1,500 euros gross per month & 14 salaries per year. - Monthly performance bonus. - Relocation support for candidates moving to Greece. - Work remotely all over Greece. - Ongoing training and development opportunities. - A diverse and inclusive work environment supporting one of the world’s most recognized fintech brands.
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