About the role
Are you a fluent Croatian speaker?
Become a key player in delivering outstanding support to our world-class accommodation partners in Greece!
Responsibilities:
- Answer incoming communications from customers - Conduct research to provide answers for customers to resolve their issues - Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc. - Provide accurate, valid, and complete information by using the right tools, methods, and processes. - Ensure a high level of partner service and a positive partner experience
Requirements
- Near-native or native level of Croatian language with strong English language skills. - Experience in customer support or service industry would be a plus. - Confident and engaging phone manner, with the ability to handle inbound and outbound calls. - Strong organizational skills. - Goal-driven, self-motivated, and proactive in achieving personal and team objectives. - This role can be on-site or remote, depending on discussion. - Eligible to work and live in Greece (EU citizenship/passport or valid work permit for Greece)
Benefits
- Competitive entry-level salary - 14 salaries per year - €50/month in meal vouchers + Monthly performance bonuses - 8 month contract - Relocation support (flight ticket to Athens, 2 weeks of accommodation) - Private medical insurance - 25 days annual leave per year
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