About the role
We are looking for motivated German-speaking professionals to join a fast-growing international customer support team. You’ll play a key role in ensuring customers receive timely assistance while contributing to the improvement of processes and overall experience.
Responsibilities
- Provide support and advice to customers regarding products, services, and orders. - Manage inquiries across multiple communication channels. - Ensure adherence to company standards while handling sensitive information. - Collaborate with team members and other departments to resolve issues efficiently. - Monitor customer interactions to provide feedback for continuous improvement.
Requirements
- Fluent in German and proficient in English. - Strong communication, analytical, and problem-solving skills. - Ability to work in a fast-paced environment and meet deadlines. - Enthusiastic team player with attention to detail. - Previous experience in customer support or back-office operations is a plus.
Benefits
- On-site in Lisbon - Accommodation provided and bills covered - Private health insurance from day one. - Relocation package on offer: refund the initial flight ticket to Portugal - Possibilities of career progression after 6 months. - Paid training and career development programs. - Multicultural and collaborative team environment.
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