About the role
On behalf of our client, a leading global organization, we are seeking a detail-oriented and customer-focused Portuguese-Speaking Order Management Specialist to join their international operations team. In this role, you will be responsible for overseeing the end-to-end order processing lifecycle for business accounts, ensuring accurate order execution, timely delivery tracking, and exceptional customer satisfaction.
Responsibilities
- Receive, validate, and process customer orders in the system accurately. - Monitor order fulfillment pipelines from initial entry through to shipping, customs clearance, and final delivery. - Coordinate with supply chain, logistics, warehouse, and sales teams to resolve order holds, inventory shortages, or shipping delays. - Act as the main operational point of contact for Portuguese-speaking business clients regarding order status updates, delivery schedules, and invoicing queries. - Manage customer returns, order cancellations, claims, and price adjustments in accordance with company guidelines. - Maintain accurate customer records and master order data within the CRM and ERP systems. - Support period-end reporting and operational alignment across regional logistics networks.
Requirements
- Native or C1/C2 proficiency in Portuguese with fluent English skills (written and verbal). - Familiarity with ERP platforms such as SAP, Oracle, or Salesforce CRM for order processing. - Proficiency in MS Office, particularly MS Excel for tracking order metrics and reports. - Strong problem-solving, organizational, and multitasking skills with high attention to detail. - Excellent communication skills for professional client interaction in Portuguese.
Benefits
- Competitive remuneration package. - Monthly performance bonus. - Private health insurance. - Meal voucher. - Relocation package (flight tickets, temporary accommodation, and local administrative support). - Ongoing learning & development programs and clear internal career progression pathways. - Collaborative, multicultural environment within modern office facilities.
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