About the role
Summary
Are you a fluent Dutch speaker? Ready to join one of the biggest multinational technology companies?
We are looking for a Dutch speaking Technical Support to join a global leader in consumer electronics and home appliance. Join a dynamic, multicultural team and start your exciting career journey in Portugal. This is a fantastic opportunity to grow and develop your skills in an innovative and fast-paced environment.
Key Responsibilities
- Offer tech support via phone and email for domestic appliance clients. - Conduct initial diagnostics and troubleshooting with 60 available processes. - Escalate complex problems to appropriate departments. - Enhance client satisfaction by proactively resolving issues and using resources like YouTube tutorials. - Handle minor repairs, follow-up on orders, and address complaints. - Utilize three software programs for the support process. - Cross-sell products as needed.
Requirements
- Near native level of Dutch. - Advanced level of English. - Experience in customer service or tech support (preferred). - Strong communication skills (phone and email). - Ability to handle and troubleshoot technical issues efficiently. - Familiarity with software programs. - Cross-selling skills are a plus.
Benefits
- Salary Range: 1250€-1400€ (incl. 14 salaries) + performance bonus
- Meal allowance: €7.63 net/day - Transport allowance: €20/month - 100€/month fixed bonus - 100€/month performance bonus
- Relocation package provided - Offered Accommodation - Excellent work opportunity in a leading multinational company - Private health insurance - Stable work and career progression - Continuous training and integration phase - Refund of initial flight expenses - Free annual flight to the homeland - Free Portuguese language courses, surfing, soft trekking, and much more.
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