About the role
Are you technically minded and experienced in API onboarding and support?
We’re looking for an API Onboarding & Technical Support Specialist to support partners with Delivery Hero API integrations and provide Level 1 technical support.
The role involves partner onboarding, troubleshooting integration-related issues and supporting internal and external stakeholders throughout the process. The position is office-based in Budapest, Hungary.
If you enjoy working with APIs, solving technical issues and supporting successful integrations, we’d love to hear from you!
Responsibilities
- Onboard new partners to the Delivery Hero API platform - Provide Level 1 technical support for API and integration-related issues - Review logs and perform initial troubleshooting - Support internal and external stakeholders throughout the onboarding and integration process - Assist with POS system integrations and related queries - Monitor and follow up on the ticket resolution process to ensure timely resolution and customer satisfaction - Maintain and update troubleshooting guides, FAQs, and support documentation - Collaborate with internal teams when issues require further investigation or escalation
Requirements
- Native Hungarian
- Fluent English communication skills, both written and spoken - Experience in API onboarding, API integrations or technical support - Ability to understand logs and perform Level 1 troubleshooting - Experience using Postman - Familiarity with POS systems and integrations is considered an advantage; training can be provided - Experience working with Jira and Confluence - Strong problem-solving and analytical skills - Good communication skills - Ability to work effectively in a team environment
Benefits
- Gross monthly salary of 650,000 HUF - Comprehensive training by certified instructors - Multicultural work environment
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