About the role
On behalf of our client, we are looking for a Dutch Customer Support Specialist to join a market-leading e-commerce platform in the Benelux region. In this role, you will be the first point of contact for millions of customers, ensuring an outstanding experience across every interaction in a dynamic, international environment. You will be responsible for handling inquiries, resolving issues, and maintaining the high satisfaction levels this company is known for. If you are a customer-first professional who thrives on innovation and high-quality service, this is your chance to connect thousands of partners and customers every day.
Responsibilities
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner. - Provide accurate information about our products, services, and policies. - Resolve customer complaints and issues efficiently, escalating to the appropriate team when necessary. - Process orders, returns, and exchanges according to company guidelines. - Maintain accurate customer records and handle sensitive data with confidentiality.
Requirements
- Native or fluent in Dutch. - Proficient in English. - Previous experience in customer service is a plus. - Strong problem-solving skills. - High level of empathy, patience, and a customer-first attitude. - Flexibility to work shifts, including evenings & weekends.
Benefits
- Competitive salary and benefits package. - Monthly Performance bonus. - Private medical insurance. - Relocation package to Greece (flight tickets, 4 weeks of paid accommodation, real estate agency fees covered). - Remote work policy all over Greece.
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