About the role
Join an international customer support team where your German language skills and problem-solving abilities will help deliver excellent customer experiences. This role focuses on providing support and advice to clients while contributing to continuous process improvements.
Responsibilities
- Respond to customer inquiries via phone, email, or chat. - Assist customers with order-related questions, refunds, and account issues. - Collaborate with internal teams to resolve customer concerns efficiently.
Maintain high-quality service standards while managing multiple tasks. Suggest improvements based on recurring customer issues.
Requirements
- Native-level German and fluent English. - Strong interpersonal and communication skills. - Previous customer support experience preferred, online or face-to-face. - Detail-oriented and proactive problem-solver. - Comfortable working in a team-focused, dynamic environment.
Benefits
- Hybrid working model after initial onboarding. - Support with relocation and housing options. - Private health insurance from day one. - Paid training and career growth opportunities. - Social and team-building activities.
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