About the role
Are you passionate about helping people and creating exceptional customer experiences? Join our client's team dedicated to Consumer Protection Customer Experts and become a trusted point of contact for customers needing support with the devices they rely on every day.
Your Role
- Engage with customers via chat and phone, providing exceptional service. - Assist customers with device protection plans, claims, repairs, replacements, and related services. - Deliver exceptional customer experiences, particularly when customers are dealing with unexpected or urgent situations. - Build customer trust by following all relevant regulations, policies, procedures, and quality standards. - Participate in ongoing training to continuously develop your product, service, and regulatory knowledge.
Requirements
- Native Swedish speaker. - Fluency in English. - Excellent communication & soft skills, as well as problem-solving abilities. - Basic technical knowledge and enthusiasm for technology and imaging. - Familiarity with regulatory environments and data protection principles, including GDPR, is an advantage. - Ability to relocate to Greece. - EU Passport holder.
Benefits
- Competitive salary (14 salaries per year). - Monthly performance bonuses. - Relocation package covered. - Private Health Insurance - State of the art premises, providing a great working environment with relaxing break areas - Comprehensive training with certified instructors. - Career growth opportunities within a global brand. - Free online Greek language courses.
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