About the role
On behalf of our client, we are seeking a Spanish-speaking Customer Service Representative to join their dynamic team, with the flexibility to work from home in Serbia. If you are a proactive problem-solver with excellent communication skills and a passion for delivering outstanding customer support, this is a fantastic opportunity to grow your career in an international environment!
Responsibilities
- Identify and assess customers’ needs - Provide accurate, valid and complete information by using the right methods and tools - Meet personal/customer service team targets - Keep records of customer interactions, comments and complaints - Communicate promptly, professionally and effectively with customers, utilizing all communication methods – including email, phone and webchat - Ensure that incidents are resolved in a timely manner to meet defined departmental service level targets - Enhance customer experience by gathering customer feedback and share with the Product teams
Requirements
- Native or near native Spanish speaker - B2-level English - Passion for customer support, competitive and a risk-taker - At least a high school diploma or completed vocational training - Previous experience on customer sector will be considered positively
Benefits
- Salary: 1.182 euros gross/monthly - Monthly performance bonus - Private Health Insurance - Fit pass - Excellent growth opportunities in a multinational industry leader
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