About the role
Become the technical expert who helps clients solve every problem!
Work on-site in Lisbon providing high-level technical support and collaborate with international teams to ensure the best customer experience.
Responsibilities:
- Troubleshoot and resolve technical issues for clients promptly. - Manage requests, bugs, and troubleshooting cases via phone and email. - Collaborate closely with engineering teams for reports and product improvements.
Train clients on product functionalities and technical tools.
Requirements
- Native Dutch and fluent English (B2) - Previous experience in technical support or IT helpdesk - Strong analytical and problem-solving skills - Excellent communication and teamwork skills - EU citizenship or valid work permit for Portugal
Benefits
- Accommodation Provided in shared apartment. - Bills paid by the company - Monthly meal allowance - Private health insurance from day one. - Transport allowance. - Career growth and personal development opportunities - Work on-site in Lisbon with a multicultural team - Performance bonus
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