About the role
Are you a fluent Slovenian speaker looking for a dynamic role in customer support?
We are seeking a Customer Support Representative to deliver exceptional service to our growing customer base. This is your chance to join a professional team dedicated to providing top-notch customer experiences and driving customer satisfaction.
- Work from Home in Slovenia with occasional visits to the office in Ljubljana - Onsite at the Project’s premises in Ljubljana
Responsibilities
- Build and maintain strong customer relationships through outbound and inbound communication (voice, email, social media, and video calls). - Assist customers with troubleshooting, ordering, and product usage queries. - Provide accurate and timely after-call notes in English using CRM systems. - Actively promote company products and services through upselling and cross-selling to drive customer satisfaction and retention. - Address and resolve customer concerns with speed and professionalism. - Leverage data insights to proactively engage customers, improving outcomes and success rates. - Collaborate with internal teams to advocate for the customer and enhance service quality.
Requirements
- Native proficiency in Slovenian - Advanced (B2) level in English (oral and written) - Excellent communication and presentation skills - Strong problem-solving abilities and experience managing customer expectations - Experience in de-escalating scenarios and ensuring positive outcomes - Team-oriented with a proactive attitude
Benefits
What you'll gain:
- Work from home - Competitive salary package - Monthly performance bonuses - Comprehensive training by certified instructors - Multicultural work environment
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