About the role
We are currently looking for German-speaking Customer Support Specialists to join a new healthcare project supporting customers across the DACH market.
The project will initially focus mainly on back-office processing and order entry, with a planned progression into customer support calls at a later stage. You will communicate with patients and healthcare professionals regarding healthcare products, including wound-care products.
This is an exciting opportunity to join a new project from its launch and become part of a structured, international team in Athens.
Your Responsibilities
- Process and enter customer orders accurately and efficiently - Handle back-office administrative tasks related to customer and healthcare product requests - Communicate professionally with patients and healthcare professionals - Provide clear and empathetic support regarding healthcare products and related queries - Handle customer interactions in German, both written and spoken - Follow established processes, procedures and quality standards - Maintain a high level of accuracy when handling customer and order information - Progress into telephone-based customer support as the project develops - Work effectively within a structured, process-driven team environment
Requirements
- Strong professional fluency in German – both written and spoken - Ability to communicate in German confidently, clearly and naturally - Comfortable communicating with patients and healthcare professionals - Strong communication and interpersonal skills - Empathy, patience and a customer-focused approach - Excellent attention to detail and accuracy - Good organizational and order-processing skills - Previous customer service or contact center experience - Ability to work effectively in a team and follow structured processes - Basic English or Greek for internal communication is sufficient - Previous experience in the healthcare sector is considered a plus.
Working Hours
- Monday to Friday - Working window: 09:00–19:00 Greek time - Candidates should be comfortable with potential future adjustments to working hours based on business requirements.
Training
- 4 weeks of paid, on-site training - Training will be provided in German by the client - Followed by approximately 2 weeks of nesting - Training and nesting structures may be subject to adjustment as the project is finalized.
Benefits
- €1,550 gross monthly salary - €100 monthly meal vouchers - Public transportation card - Private health insurance after 1 month of employment - Paid professional training - Opportunity to join a new international healthcare project from its launch
Why Join Us?
- Work on a new international healthcare project supporting the DACH market - Use your German language skills in a professional and meaningful environment - Receive specialized training directly from the client - Develop your experience in healthcare customer support - Join a structured and collaborative team based in Athens
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