About the role
We are looking for fluent German speakers to join the German Customer Care team of an innovative online payment platform.
If you are tech-savvy, customer-oriented, and eager to be part of a dynamic and fast-growing environment, this opportunity is for you!
Responsibilities
- Provide customer support via phone calls, chat, and occasional emails - Monitor and follow up on open cases to ensure timely and effective resolution - Deliver high levels of customer satisfaction through professional communication - Build and maintain strong relationships with customers and partners - Meet performance targets set by both the client and internal teams
Requirements
- Fluent in German (C1–C2 level, written and spoken) - Good command of English (minimum B2 level) - Strong communication, problem-solving, and troubleshooting skills - Previous experience in customer service or customer success is a plus - Basic technical understanding - Availability to work on-site in Athens - EU Passport
Benefits
- Competitive gross monthly salary of €1,600 (14 salaries per year) - Hybrid working model with 1 day per week remote work - Discounted mobile plan with exclusive employee pricing - Special offers on mobile devices through company partnerships - Preferential rates across telecommunications services (mobile, internet, and landline packages) - Annual €200 voucher for purchases at selected food retail partners - Free access to leading online learning platforms (Coursera, Learnlight, Percipio, Skillsoft) for continuous professional development - Exclusive employee discounts at a variety of retail stores and partner brands - Modern and multicultural working environment - Fully equipped office with comfortable break and relaxation areas - Ongoing training and career development opportunities
Text as published by speakit. We don't edit postings; apply and ask questions on the employer's site.