About the role
For everyone who wants to start a career in Customer Support, working for one of the biggest Social Media platforms can be a great stepping stone to start a career in this area.
Are you a fluent Italian speaker? We are looking for Italian-speaking Social Media Customer Associates to start a promising career in Customer Service.
Pack your bags for Athens and kick-start your career.
What you will do:
- Analyze issues of business customers, partners, clients, or internal stakeholders and find the best ways to resolve them - Address issues via chat, email, or phone channels, following operating procedures - Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications, assist users in recovering account information, and assist in payment-related issues - Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution
Requirements
- Native / near-native level of Italian - B2-C1 level in English - Tech-savvy and curious about new technologies mentality - Excellent Verbal & written communication skills - Ability to organize and follow-up multiple tasks with accuracy and timeliness - Flexibility to work night shifts/ weekend shifts - Previous Customer Service experience is an advantage
Benefits
- 1045-1100 euros gross per month - 14 salaries per year - Performance bonus up to 10% - Great career progression opportunities - A multicultural work environment - Working on site
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