About the role
Whizz has opened a new e-bike delivery store in Miami, and we're hiring two Store Supervisors to run it 7 days a week. You're the on-site leader: you keep the store safe, organized, and accountable, own its inventory and equipment, and dispatch and manage our W-2 delivery couriers, from putting them on shifts to keeping them in the right zones and helping them when problems come up. The store is open about 10:00 AM to 8:00 PM, and you work alternating 3- and 4-day weeks so weekends are shared fairly.
What you'll do
- Open and close the store using a written checklist, and keep the space clean and safe. - Check couriers in and out, hand out e-bikes, and receive them back at the end of each shift. - Swap and charge batteries, and keep the battery area organized. - Track bikes, batteries, and spare parts, and run a regular inventory count. - Log damaged bikes and follow up with the mechanic until each one is repaired and back in service. - Support couriers who stop by: phone charging, water, basic questions, and escalating issues to management. - Record attendance and no-shows, and send a short end-of-shift report to the next supervisor.
Dispatching and managing couriers
- Beyond running the store, you act as the dispatcher and day-to-day manager for our delivery drivers.
- Put couriers on shifts: build and confirm the shift schedule, and fill open slots when someone cancels or doesn't show. - Track attendance in real time: confirm who has arrived, who is late, and who is a no-show, and record it. - Make sure couriers are logged in on time, on the correct shift, and in the correct delivery zone. - Monitor active couriers on the delivery platform during the shift and move people between areas when demand shifts. - Help couriers with problems on the road and at the store: app and account issues, bike or battery trouble, order and pickup problems, and safety concerns. - Coach couriers on performance metrics (on-time delivery, acceptance, and hours worked) and flag repeat issues to management. - Hand over open issues, schedule changes, and courier notes to the next supervisor at the end of each shift.
Inventory, assets, and a safe, organized store
- You own the store and everything in it, and you're accountable for keeping the team safe and the operation running in an orderly way.
- Take full ownership of inventory and asset accountability: e-bikes, batteries, chargers, spare parts, tools, and any equipment issued to couriers. - Keep records accurate in our inventory system, run regular counts and audits, and resolve discrepancies quickly. Our goal is 100% accuracy. - Coordinate the full bike readiness cycle with the mechanic: diagnostics, repair prioritization, and a final quality check before a bike goes back into service. - Help prevent loss: control access to bikes and batteries, document every check-out and return, and report missing or damaged equipment right away. - Keep the store safe, organized, and efficient: a clean workspace, labeled storage, safe battery charging and storage, clear walkways, and safety equipment in place. - Follow and enforce company policies, operating procedures, and safety standards, and hold the team accountable with clear expectations and consistent follow-up. - Track attendance, bike uptime, inventory accuracy, and hours worked using dashboards and reports, and turn the data into action.
Schedule
- 10-hour shifts at the store, 10:00 AM to 8:00 PM, including a 30-minute unpaid lunch (9.5 paid hours per shift). - Possibility for alternating weeks of 4 days and 3 days. - Every other weekend off, with weekends shared equally between the two supervisors. - No overtime: you will not work more than 40 hours in a week. - You're the only supervisor on shift. Lunch is taken in the midday lull, and you're fully off duty during it.
Requirements
- Authorized to work in the U.S. and able to pass a background check. - Available to work weekends and evenings on the rotating schedule. - Reliable, punctual, and comfortable working alone as the only supervisor on shift. - Organized: you can follow a checklist and keep accurate counts of bikes, batteries, and parts. - Hands-on experience with inventory management, stock control, audits, asset tracking, or loss prevention. - Strong sense of ownership and accountability: you follow procedures, keep accurate records, and hold others to the same standard. - Comfortable using KPI dashboards or performance-tracking tools and turning the data into practical decisions. - Clear communicator with couriers, the mechanic, and management, in English (Spanish is a plus). - Comfortable on a smartphone and computer. - Able to lift up to 50 lbs and be on your feet for most of the shift.
Benefits
Pay
- $22-24 per hour, W-2 hourly position. - Monthly performance bonus based on business moving factors (ex: courier attendance, bike uptime, and inventory accuracy). - Predictable schedule.
You'll help build a new market from the beginning, shaping how the Miami store runs and the team around it. You'll have:
- Paid training and support. - 401(k) retirement plan. - Performance-based bonuses tied to your results. - The chance to help launch and grow a new market from the ground up. - Company E-Bike Program: eligible employees can rent a company e-bike for just $1 a month after successfully completing the introductory period. - A collaborative, innovative, and growth-oriented environment.
Text as published by Whizz. We don't edit postings; apply and ask questions on the employer's site.