About the role
We are seeking an experienced Wintel Engineer to join a dynamic infrastructure and workplace technology team. You will serve as a Subject Matter Expert (SME) for Workplace Management, supporting endpoint management, operating system deployments, patch management, cloud infrastructure, and enterprise workplace solutions.
This role is ideal for a hands-on engineer with strong experience in Windows environments, endpoint management tools, automation, and cloud platforms such as AWS and Azure.
Key Responsibilities
Workplace & Endpoint Management
- Install, configure, test, and maintain endpoint hardware and operating system images. - Manage operating systems, software applications, device drivers, upgrades, updates, and hotfixes. - Create, manage, and update corporate desktop and laptop images. - Develop and maintain task sequences for operating system deployments. - Administer Workplace Management solutions and related infrastructure services. - Provide backend infrastructure administration with a focus on PC imaging and endpoint management. - Support and troubleshoot escalations relating to desktop, server, and workplace management tools.
Patch Management & Software Distribution
- Plan, implement, and support enterprise Patch Management processes. - Manage Software Distribution services across desktop and server environments. - Conduct Quality Assurance (QA) testing for endpoint-related changes and deployments. - Ensure compliance with operational standards and industry best practices.
Cloud Infrastructure (AWS/Azure)
- Design, implement, and maintain AWS and/or Azure cloud infrastructure. - Ensure cloud environments are secure, scalable, resilient, and highly available. - Deploy, configure, and manage cloud services, including:
- AWS EC2, VPC, S3, RDS, Lambda, IAM - Azure App Services, Azure SQL Database, Azure Functions
- Collaborate with development teams to architect and deploy cloud-native solutions. - Implement Infrastructure-as-Code (IaC) using Terraform and/or CloudFormation. - Troubleshoot cloud infrastructure, application, and connectivity issues. - Design and maintain backup and disaster recovery solutions.
Automation & Operational Excellence
- Develop automations to improve operational efficiency and reduce manual effort. - Review and enhance operational processes and procedures. - Ensure smooth day-to-day operations and service delivery. - Maintain accurate technical documentation, operational procedures, and reports. - Support ad-hoc projects and initiatives as required.
Requirements
- Bachelor's Degree or Diploma in Computer Engineering, Information Systems, Computer Science, or a related field. - Minimum 5 years of experience in Windows Infrastructure, Workplace Management, or Wintel environments. - Strong hands-on experience with Windows Server, Active Directory, PowerShell, and Group Policy (GPO). - Experience with enterprise workplace management tools such as HCL BigFix, Microsoft SCCM/MECM, Citrix VDI, Nexthink, or similar platforms. - Solid knowledge of PC Imaging, Patch Management, Software Distribution, and Endpoint Management. - Experience designing and supporting AWS and/or Azure cloud infrastructure. - Familiarity with Terraform, CloudFormation, CI/CD pipelines, and Git. - Scripting experience in PowerShell, Python, or Shell/Bash. - Strong troubleshooting, documentation, and problem-solving skills. - Excellent communication skills with the ability to work independently and manage stakeholders effectively. - Relevant AWS or Azure certifications would be an added advantage.
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