About the role
As a Network Engineer L2, you will be responsible for the following :-
- Monitor and manage network infrastructure and UPS systems to ensure optimal performance and availability. - Perform real-time network monitoring and respond promptly to alerts and incidents. - Troubleshoot and resolve Level 2 network issues within established SLA timelines. - Escalate complex issues to relevant teams or vendors when required. - Track, document, and maintain incident records through the ticketing system. - Prepare incident reports and support post-incident reviews. - Execute scheduled preventive maintenance activities on network and UPS infrastructure. - Perform corrective maintenance to restore services and minimize downtime. - Coordinate with vendors and internal stakeholders during maintenance activities. - Maintain accurate maintenance records and prepare monthly preventive maintenance reports. - Provide support for network configuration, implementation, and optimization activities. - Execute approved network changes in accordance with change management procedures. - Validate and document configuration changes to ensure compliance and operational stability. - Assist in network upgrades, migrations, and deployment projects. - Prepare and submit monthly SLA performance reports. - Generate monthly network performance and availability reports. - Produce monthly incident management reports and trend analysis. - Maintain up-to-date network documentation, inventory records, and operational procedures.
The Network Engineer (L2) will support and maintain the following infrastructure:
- Routers - Switches - Firewalls - IPS (Intrusion Prevention Systems) - IDS (Intrusion Detection Systems) - NAC (Network Access Control) Systems - Load Balancers - Wireless Infrastructure - Media Converters - UPS (Uninterruptible Power Supply) Systems - Other related network devices and components
Requirements
- Minimum Diploma in IT and has fundamental knowledge in Network. - 1 year of experience as a Network Engineer L2 - Candidates with a CCNA certification will have an added advantage.
- A strong team player with the ability to collaborate and willingness to support others. - Have strong communications skills and ability to resolve issues or inquiries effectively. - Able to work rotational shifts: 1st Shift (10:00 - 22:00 hours) & 2nd Shift (22:00 - 10:00 hours). - Successful applicants for this position should be ready to work primarily at Woodlands Checkpoint.
Benefits
- Shift Allowance - Performance Bonus
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