About the role
We are looking for an organized and proactive IT Operations Administrator to provide administrative support to the IT Operations team at a customer site. This role is ideal for candidates with strong coordination skills who enjoy working in a fast-paced IT environment and supporting daily operational activities.
Key Responsibilities
- Create and manage service request tickets in the ITSM system on behalf of support teams and users. - Track service requests and ensure completion within agreed turnaround times. - Assist in monitoring and maintaining clean laptop inventory levels. - Coordinate and schedule appointments for IT-related activities and services. - Maintain accurate records of IT assets and inventory stored onsite. - Provide administrative support to the IT Operations team. - Prepare and update operational records, reports, and documentation. - Support ad-hoc administrative and operational tasks as assigned.
Requirements
- Minimum 1 year of experience in an administrative, operations support, or IT support coordination role. - Familiarity with ITSM tools would be an advantage. - Proficient in Microsoft Office applications (Word, Excel, and PowerPoint). - Good written and verbal communication skills. - Basic knowledge of End User Computing Devices (EUCD) would be an added advantage. - Strong organizational skills with attention to detail. - Ability to multitask and work independently in a customer-facing environment.
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