About the role
As a Network Engineer L1, you will be responsible for the following :-
• 24/7 network operations and monitoring of network infrastructure and UPS systems
• Incident handling and escalation
• Incident tracking and reporting
• Preventive maintenance support
• Corrective maintenance support
• Monthly preventive maintenance reporting
• Network configuration support
• Change support based on approved requirements
• Monthly SLA reporting, performance reporting, incident reporting
Manage infrastructure includes:
• Routers, switches and firewalls
• IPS / IDS / NAC systems
• Load balancers
• Wireless infrastructure
• Media converters
• Any other network devices
• UPS systems
Key Deliverables
• Fully managed 24/7 Network & UPS support
• Incident resolution within agreed SLA
• Preventive maintenance and monthly reporting
• Security and compliance assurance
Requirements
- Minimum Higher Nitec or Nitec with Module in IT and has fundamental knowledge in Network. - Capable to understanding and implement procedures and instructions given in operations manual.
- A strong team player with the ability to collaborate and willingness to support others. - Have strong communications skills and ability to resolve issues or inquiries effectively. - Able to work rotational shifts: 1st Shift (10:00 - 22:00 hours) & 2nd Shift (22:00 - 10:00 hours). - Successful applicants for this position should be ready to work primarily at Woodlands Checkpoint.
Benefits
- You will be trained to install, monitor, and troubleshoot network equipment. - Shift Allowance - Performance Bonus
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