About the role
Overview We are seeking DC Operations Shift Technicians to join our team and support day-to-day data center operations. This role involves working on a 12-hour rotational shift to ensure smooth operations, support incident management, and maintain high availability of data centre facilities and systems.
Responsibilities
- Perform daily data centre operations including ticket management, infrastructure monitoring, and remote hands support. - Troubleshoot and manage incidents, escalating issues to internal teams or vendors when required. - Conduct periodic health checks and report anomalies in DC facilities, IT, and network systems. - Support equipment setup and relocation, including rack/stack, intra-rack cabling, power cycling, and related activities. - Escort and supervise vendors, contractors, and customers during visits, deliveries, and installations. - Execute planned and ad-hoc maintenance activities in compliance with SOPs/MOPs. - Document operational activities, update SOPs/EOPs, and ensure accurate shift handover reporting. - Participate in competency tests, audits, and operational reviews. - Ensure compliance with safety standards, PPE requirements, and company code of conduct.
Requirements
- Minimum ITE or Polytechnic Diploma in Engineering or related discipline. - 1–2 years of working experience in a Data Centre environment. - Familiarity with ticketing tools, monitoring systems, and incident escalation processes. - Hands-on experience in cabling, power cycling, hot swap, tape management, and basic server/network troubleshooting. - Strong oral and written communication skills in English. - Willingness to work on 12-hour rotational shifts (day/night) and be on standby as required.
Work Schedule
- Rotational shift work (Monday to Sunday):
- 1st Shift: 09:00 – 21:00 - 2nd Shift: 21:00 – 09:00
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