About the role
Detailed Description
Description: A Computer Technician whose responsibilities will include, but not be limited to day-to-day management of workload, laptop/desktop/printer triage and repair, interaction with Netsync warranty administrators and maintenance of proper work tickets in Netsync and OEM systems
Roles and Responsibilities:
- Maintain strong working relationships with customers and team. - Repair of computers and peripherals including but not limited to desktops, laptops, workstations, & printers. - Understand warranty and insurance guidelines as it pertains to break-fix. - Customer, Partner/Vendor and cross-department relationship management. - Manage and update support cases in Customer, Netsync and OEM systems. - Work on site hardware support cases for Netsync’s Onsite Support service requests.
Additional Duties:
- Assist with on-site projects. - Assist in continual improvement to further streamline and automate existing processes and procedures. - Upkeep of work area. - Assist Network Team with network appliance installations. - Continued technical education. - Attend and contribute to weekly team meetings. - Other responsibilities as assigned by management.
Skills and Experience:
- Strong attention to detail. - Good communication skills. - Good organization skills. - Good customer service skills. - Curiosity and strong desire to constantly learn.
Minimum Qualifications/Technical and Education Requirements:
High School Diploma or Equivalent, CompTIA A+ or extensive break-fix experience, Valid Driver’s License, Clean Driving Record.
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