About the role
WHAT YOU'LL OWN
- Handle inbound and outbound calls, emails, and chats for healthcare-related inquiries - Gather accurate patient information and verify insurance coverage and eligibility - Guide patients through the intake process with clarity, empathy, and professionalism - Coordinate with internal teams to ensure seamless patient transitions and follow-throughs - Accurately document all interactions and maintain compliance with healthcare standards - Resolve concerns promptly while maintaining a high standard of patient care
WHO YOU ARE
- 3+ years of experience in a healthcare, medical, or call center environment (Required) - Knowledgeable in medical terminology, insurance verification, or prior authorization is a strong plus - A compassionate communicator — you make people feel safe and well-taken-care-of - Detail-oriented and accurate, especially when it comes to sensitive patient information - Comfortable navigating multiple systems and managing high call volumes - HIPAA-aware and committed to confidentiality and compliance - Flexible with shifting schedules and reliable in a fully remote setup
WHAT WE OFFER
- Full-time remote work with a complete WFH support program - Maxicare HMO + PhilHealth coverage from day one - SIL, PTO, and a special birthday leave - Paid vacation leave - Zero-interest employee loan program - Performance bonuses and merit-based recognition - Monthly Gen Pow-Wows and team engagement events with prizes - Arvios Leadership Development Academy and workshop programs - Monthly 1-on-1 touchbase calls with your HR partner
HOME OFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)
- Stable internet connection with at least 100 Mbps postpaid - Laptop/Computer Specs: (at least 16GB RAM and Intel i5 core processor equivalent or up) - Noise-Cancelling Headset - Dual Monitor is mandatory - Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup
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