About the role
Position Summary:
The IT Associate will be responsible for ensuring the seamless deployment, configuration, and maintenance of work-from-home (WFH) PCs for employees. This role involves pre-deployment testing, troubleshooting, and managing faulty equipment to support the organization's IT infrastructure. The ideal candidate will have a strong foundation in computer hardware and software, with a focus on delivering efficient technical support.
Job Details:
- Onsite: Global One, Eastwood QC - Shifting Schedule – Possible schedules are as follows:
- - Morning shift: 7am-4pm - Mid Shift: 11am-8pm - GY Shift: 6pm-3am | 8pm-5am | 9pm-6am
- Following PH Holidays
Responsibilities:
- Plan and execute the deployment of WFH PCs, ensuring all devices are configured with the necessary software, security, and access protocols. - Conduct pre-deployment testing to verify that devices meet organizational standards and are fully functional. - Assist employees with initial setup and configuration, addressing issues such as connectivity, software conflicts, and system errors. - Troubleshoot and resolve hardware and software issues to minimize downtime.\ - Manage faulty equipment by coordinating repairs or replacements through vendors or internal repair teams.
Qualifications:
- Knowledge of computer hardware components and the ability to assemble and troubleshoot computer or laptop issues. - Proficiency in diagnosing and resolving hardware and software problems. - Strong problem-solving skills and the ability to work independently or as part of a team. - Excellent communication skills to provide effective technical support to employees.
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