About the role
Position Summary
Manage accounts receivable for managed hotel properties, including guest and direct-bill ledgers, aging and collections, travel-agent commission activity, payment discrepancies and reconciliation between property management and payment systems.
Job Details
- Work Setup: Work from home - Shift/Schedule: Monday to Friday, 9:00 AM to 6:00 PM U.S. Eastern Time (9:00 PM to 6:00 AM Manila Time) - Holidays: U.S. corporate holiday calendar
Responsibilities
- Review hotel guest ledgers, accounts receivable ledgers and direct-bill balances to identify unresolved items and collection risks. - Monitor receivable aging, follow up on outstanding balances and resolve account allocation and payment discrepancies, as well as apply payments received in the PMS against the proper folios. - Review direct-billing requests, coordinate account setup and retain the appropriate approvals and documentation. - Support weekly travel agent commission processing through TACS and relevant travel-program administration, including file uploads and supporting records. - Reconcile property management system activity against the CorPay Extranet and research payment differences to resolution. - Process or support CLC billing, invoicing and payment application for assigned accounts. - Work closely with property sales, finance and operations teams on AR cleanup, payment disputes and account-level requests. - Oversee all cash and credit card reconciliation, write-off and balance sheet submissions for applicable revenue related accounts. Will also handle chargeback disputes. - Maintain reconciliations, audit trails and accurate updates for assigned AR portfolios.
Qualifications
- At least 2 years of experience in accounts receivable, collections, direct billing or account reconciliation supporting multiple business units. - Ability to investigate ledgers, payment applications and aging, explain discrepancies, and communicate with operating teams. - Solid Excel capability and experience with an ERP, AR or property accounting platform. - Strong organization, sound judgment and attention to confidential financial information.
Nice to Have
- Hospitality or managed-property AR experience. - Experience with Opera PMS - Experience supporting direct billing approval workflows and travel-agent commissions. - Experience with Airline or Cruise line AR workflows
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