About the role
Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!
Wachter is accepting applications for a Helpdesk Mid- day shift 2:00-11:00PM. The Ideal candidates will possess industry experience with single and/or multi-site operations in the voice/data/security or electrical field. This position provides project management and operational support.
We seek self-motivated and reliable candidates, who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.
Duties and Responsibilities: • Works in close coordination with project managers and field technicians on customer-facing projects. • Capture data from projects including check-in/out times, time on site, and validating work completion documentation. • Ability to follow project documentation to ensure proper execution of project support requirements. • Provide service and troubleshooting support to field techs via phone, chats, and emails. • Implement, change, and create processes for different project needs when they arise. • Remotely configure and program network cabling and other networking equipment such as hubs, switches, wireless, CCTV and UPS. • Oversee installation, configuration, maintenance, and troubleshooting of network connected end-user hardware, software, and peripheral devices • Ability to execute and or create programs and scripts. • Remotely configure/verify port configurations and network settings. • Assist with any other technical needs that we can meet for the teams as they arise. • Adhere to all required project safety requirements. • Excellent written and verbal communication skills. • Exceptional problem-solving skills. • Strong attention to detail, organizational, and follow-up skills. • Efficiently read and decipher manufacturer instructions. • Experience with Network switch programming. • IP camera programming experience. • Perform any other duties not specifically stated herein, but which your supervisor may assign. • Operational knowledge of Virtual Desktop Infrastructure (VDI) • Operational knowledge of switch configuration and programming. • Operational knowledge of Analog / IP, Switch, Wireless, Routers, UPS and/ or CCTV. • Proficient with the use of computers, including typing skills as well as applications such as Microsoft Office programs, Service Now, secureCRT, etc.
Benefits: Company Paid! • Medical, Dental, Prescription & Vision Benefits • Life, AD&D, and LTD insurance • Paid Vacation and Holidays • Company-Matched 401K and IRA Retirement Savings
Text as published by Wachter, Inc.. We don't edit postings; apply and ask questions on the employer's site.