About the role
Key Responsibilities:
- Welcome and acknowledge all guests in a warm, friendly, and professional manner.
- Manage reservations, walk-ins, waiting lists, and table allocations efficiently.
- Escort guests to their tables and present menus in accordance with service standards.
- Maintain accurate reservation records and communicate guest preferences, VIPs, and special occasions to the team.
- Respond to guest enquiries and requests, providing accurate information about menus, promotions, and outlet facilities.
- Monitor guest flow, table availability, and waiting times to ensure a smooth dining experience.
- Coordinate closely with the restaurant service team and management to ensure seamless guest service.
- Maintain the hostess area and personal presentation to the highest standards of cleanliness, grooming, and professionalism.
Requirements
Candidate Requirements:
- Previous experience as a Hostess or in a similar guest-facing role, preferably within a 5-star hotel or luxury restaurant.
- Excellent communication and interpersonal skills with a warm and approachable personality.
- Strong customer service skills and a genuine passion for hospitality.
- Good organizational skills with the ability to manage reservations and multiple guest requests efficiently.
- Professional, confident, and well-presented with excellent grooming standards.
- Ability to remain calm, positive, and professional in a fast-paced environment.
- Good command of English; additional languages are an advantage.
- Flexible to work shifts, weekends, and public holidays.
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