About the role
Key Responsibilities:
- Handle incoming housekeeping calls and requests from guests and colleagues.
- Log, coordinate, and dispatch tasks to housekeeping team members efficiently.
- Ensure timely follow-up and completion of guest requests.
- Maintain accurate records of all housekeeping activities.
- Support the Housekeeping team in delivering flawless service standards.
Requirements
- Previous experience in a 5-star hotel or luxury environment preferred.
- Excellent communication and organizational skills.
- Strong attention to detail and ability to multitask.
- Proficiency in MS Office, Outlook and Opera.
- Positive attitude and passion for guest service.
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