About the role
Main Duties/Responsibilities:
- Represent the company by following the standard operating procedures set by the organization
- Proactively sell and upsell all products and services within the property.
- Maximizing sales, as well assisting guests Internal/External and future customers by offering the highest level of customer service.
- Proactively sell, up-sell, cross sells all products and services within the Palazzo Versace Dubai portfolio in a friendly, professional and efficient manner. Be proactive to customer needs.
- Always focus on, maximizing sales, as well as assisting guests internal/external, and future customers by offering the highest level of customer service.
- Perform all related tasks to the above position i.e.: filing of correspondence, handling customer complaints, checking and updating of related reports, amongst other tasks.
- Achieve given targets and maintain exceptional performance at all times.
- Handle queries through telephone, fax, and email.
- Use approved language skill as required at all times.
- Ensure compliance with the contact center quality performance requirements.
- Maintain presentation and cleanliness of the contact center including all machines and other IT equipment.
Requirements
CANDIDATE PROFILE
- Minimum 6 months of Reservations Experience with a luxury 5 Star Hotel.
- Demonstrate experience working in a high volume, high pressure environment.
- Worked in Multi-Cultural environment.
- Display Team work to achieve departmental and organization goals
- Enter all bookings accurately
- Opera knowledge
- Proficient in Microsoft applications
- High level of integrity and customer focus
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