About the role
Key Responsibilities:
- Welcome, acknowledge, and professionally engage with guests, creating a warm and personalized arrival experience.
- Manage reservations, walk-ins, waiting lists, table allocations, and seating arrangements efficiently.
- Escort guests to their tables and ensure all guest preferences, VIP details, and special occasions are communicated to the team.
- Maintain strong knowledge of menus, promotions, outlet concepts, operating hours, and hotel facilities to confidently assist guests.
- Proactively anticipate guest needs, handle requests and feedback, and ensure appropriate follow-up.
- Coordinate closely with F&B and other hotel departments to ensure a seamless and consistent guest experience.
- Support the Restaurant Manager with daily operations and guest flow.
- Maintain impeccable grooming, presentation, cleanliness, and compliance with luxury hotel service standards at all times.
Requirements
Candidate Requirements:
- Previous experience as a Hostess, Senior Hostess, Guest Relations, Guest Ambassador, or similar role within a 5-star hotel or luxury restaurant.
- Excellent communication and interpersonal skills, with a confident and welcoming personality.
- Strong knowledge of restaurant reservations, seating procedures, and guest relations.
- Passion for delivering personalized service and creating memorable guest experiences.
- Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
- Strong problem-solving and complaint-handling skills with a professional and composed approach.
- Good command of English; additional languages are an advantage.
- Flexible and able to work shifts, weekends, and public holidays in a fast-paced luxury hospitality environment.
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