About the role
Key Responsibilities:
- Supervise daily operations of the assigned F&B outlet and ensure smooth and efficient service.
- Lead, motivate, and support the team to deliver personalized service in line with 5-star luxury standards.
- Welcome and interact with guests, with a focus on providing attentive service.
- Monitor service quality, guest satisfaction, cleanliness, and adherence to hotel standards.
- Handle guest requests, feedback, and complaints professionally and ensure appropriate follow-up.
- Coordinate with the kitchen and other hotel departments to ensure seamless operations.
- Assist with staff training, briefing, scheduling, and daily operational requirements.
- Support inventory control and ensure compliance with hotel policies and procedures.
Requirements
Requirements:
- Previous experience as an F&B Supervisor or in a similar supervisory role within a 5-star hotel or luxury hospitality environment.
- Fluent Russian and good English communication skills.
- Strong knowledge of F&B operations and luxury service standards.
- Excellent communication, leadership, and guest-handling skills.
- Well-groomed, professional, and guest-focused with a positive attitude.
- Ability to work flexible shifts, including weekends and public holidays.
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