About the role
- Manage and oversee the daily operations of the spa, including staff scheduling, inventory management, and customer service. - Develop and implement strategies to attract and retain guests, including creating and promoting spa packages and special offers. - Ensure that all spa treatments and services are delivered to the highest standards of quality and professionalism. - Monitor and evaluate guest feedback to continuously improve the spa experience. - Train and motivate spa staff, providing coaching and guidance as needed. - Collaborate with other departments within the resort to ensure a seamless guest experience. - Manage the spa budget, including analyzing financial reports and making adjustments as necessary. - Stay up to date with industry trends and best practices, and implement new ideas and concepts as appropriate. - Handle any guest complaints or issues in a timely and satisfactory manner. - Ensure compliance with all health and safety regulations. - Contribute to the development and implementation of the resort's sustainability initiatives.
Requirements
- Having minimum 5 year experience in managerial position from 4 or 5 stars Hotel - Proven experience as a Spa Manager or similar role. - Excellent leadership and management skills. - Strong customer service orientation. - Ability to multitask and work in a fast-paced environment. - Excellent communication and interpersonal skills. - Knowledge of spa treatments and products. - Fluency in English, both written and spoken. - Experience in a luxury hotel or resort is preferred.
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