About the role
Key Responsibilities:
- Perform smooth check-in and check-out processes for guests. - Manage room reservations, cancellations, and modifications with attention to detail. - Provide guests with accurate information regarding hotel services, amenities, and local attractions. - Handle guest inquiries and complaints professionally and efficiently. - Coordinate with housekeeping and maintenance to ensure room availability and guest satisfaction. - Process payments and maintain accurate financial records of transactions.
Requirements
- Fluency in Mandarin and English; additional language proficiency is a plus. - Prior experience in a customer-facing role, preferably in a hotel or front desk setting. - Strong communication, interpersonal, and organizational skills. - Proficient in hotel management software (PMS Opera is a plus). - Ability to work flexible hours, including weekends and holidays. - Strong customer service orientation and a friendly demeanor.
Benefits
-
Text as published by AYANA Hospitality. We don't edit postings; apply and ask questions on the employer's site.