About the role
The Front Desk Agent is responsible for delivering courteous, efficient, and accurate guest check-in and check-out services while providing comprehensive information and support to guests. Manage guest requests, process payments, and maintain smooth front desk operations in accordance with hotel policies.
Key Responsibilities:
- Provide friendly and efficient check-in/check-out services, process payments, and handle group arrivals/departures. - Maintain up-to-date knowledge of room types, rates, promotions, hotel services, and daily activities to assist guest inquiries effectively. - Handle guest requests, complaints, and emergency situations promptly, ensuring high guest satisfaction. - Manage reservation details in the system (Opera) including room blocking, key issuing, and wake-up calls. - Support smooth communication with other departments and participate in team briefings and sustainability programs.
Requirements
- Educational background in Hospitality or related fields. - Open to fresh graduates with strong motivation to learn; prior experience in the hospitality industry will be an advantage. - Basic computer literacy, including experience with hotel management systems (Opera preferred). - Responsible handling of cash and credit card processes. - Ability to multitask, organize duties, and maintain attention to detail in a fast-paced environment.
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