About the role
Join our prestigious team at AYANA Midplaza, Jakarta, and contribute to the exceptional guest experience that our hotel is known for. We are looking for a Guest Relations Officer who is fluent in Mandarin to ensure our Mandarin-speaking guests feel welcomed and valued during their stay.
Responsibilities
- Review arrival lists to welcome guests - Attend to special guests (e.g. VIPs) and answer their inquiries - Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) - Provide information about amenities, area and venues and promote services - Anticipate guest needs and build rapport with customers - Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages) - Address customer complaints and escalate to Guest Relations Manager when needed - Ensure compliance with health and quality standards
Requirements
- Fluent in Mandarin, with a certified language test preferred
- Minimum of 1 year experience in the same position in luxury hospitality - Experience in operating OPERA system - Strong communication skills in English - A customer-oriented and professional attitude - Diploma in Rooms Division, Hotel Management, or other relevant fields. A bachelor's degree is desirable
Benefits
- Positive Working - Great Environment - Supportive Team Work
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