About the role
We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Guest Relations Officer - Mandarin Speaking to work with our Rooms team at the finest 5-star luxury resort in Bali.
Responsibilities
- Review arrival lists to welcome guests - Attend to special guests (e.g. VIPs) and answer their inquiries - Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) - Provide information about amenities, area and venues and promote services - Anticipate guest needs and build rapport with customers - Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages) - Address customer complaints and escalate to Guest Relations Manager when needed - Ensure compliance with health and quality standards
Requirements
- Indonesian Citizen only - Minimum of 1 year experience in the same position in a large luxury resort. - Fluent in Mandarin, with certified language test (minimum HSK 3) - Experience in operating OPERA system. - Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable
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