About the role
A medical virtual assistant works closely with medical professionals or health insurance companies to ensure that the best interests of the healthcare provider, patient, and medical establishment are met.
TASKS:
- Managing inbound calls from and outbound calls to patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification; - Maintaining great phone etiquette - Obtaining medical history by navigating through different Electronic Medical Records systems (EMRs) such as – Cerner, Epic, AthenaNet/AthenaHealth, and, NextGen - Verifying healthcare insurance coverage and eligibility - Providing administrative support that includes: a) data entry. b) appointment scheduling, c) email management, d) record management, e) and time-keeping - Taking charge of health promotion, explanation of care plans, admissions, new patient intake, and front-desk triage - Establishing a professional relationship with medical professionals and patients by acting as a primary liaison between patients and providers - Strictly adhering and complying with the HIPAA policy
QUALIFICATIONS:
- Must have excellent verbal and written English communication skills - Must be a registered nurse - At least 1-2 years of experience in a medical-related background - Familiar with medical terminologies - A healthcare-related degree is highly preferred - Intermediate skills with Google Workspace and/or Microsoft Office - HIPAA Certification is a plus - Strong attention to detail - Impartial - Highly organized - Computer savvy - Open to working night shifts
Requirements
MINIMUM SYSTEM REQUIREMENTS:
- PRIMARY SYSTEM
- Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 2000 series or higher - Computer Memory/RAM: 8.00 GB - Computer Operating System: At least Windows 11 64-bit or macOS Sonoma (14) - Headset: Any USB-type headset with noise-cancelling feature - Camera: Capable of a clear and crisp video output
- BACK-UP SYSTEM
- OPTION 1 (BACKUP SYSTEM):
- Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher - Computer Memory/RAM: 8.00 GB - Computer Operating System: At least Windows 11 64-bit or macOS Sonoma (14) - Headset: Any USB-type headset with noise-cancelling feature (Optional)
- OPTION 2 (POWER SUPPLY - UPS):
- Must be capable of powering your work station for at least 3 hours - Typically a device with 240Wh or higher will be sufficient - Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)
- PRIMARY INTERNET CONNECTION
- DSL / Fiber Connection - Minimum of 100mb/s contracted
- BACK-UP INTERNET CONNECTION
- Minimum of 20mb/s (Cell)
RECOMMENDED SYSTEM REQUIREMENTS
- PRIMARY SYSTEM
- Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 3000 series or higher - Computer Memory/RAM: 16.00 GB - Computer Operating System: At least Windows 11 64-bit or macOS Tahoe - Headset: Any USB-type headset with noise-cancelling feature - Camera: Capable of a clear and crisp video output
- BACK-UP SYSTEM
- OPTION 1 (BACKUP SYSTEM):
- Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher - Computer Memory/RAM: 16.00 GB - Computer Operating System: At least Windows 11 64-bit or macOS Tahoe - Headset: Any USB-type headset with noise-cancelling feature - Camera: Capable of a clear and crisp video output
- OPTION 2 (POWER SUPPLY - UPS):
- Must be capable of powering your work station for at least 3 hours - Typically a device with 240Wh or higher will be sufficient - Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)
- PRIMARY INTERNET CONNECTION
- DSL / Fiber Connection - Minimum of 500mb/s contracted
- BACK-UP INTERNET CONNECTION
- Minimum of 20mb/s (Cell or wired)
Benefits
RATE AND REWARDS:
- Starting rate is $800 (USD) monthly - Employment Type: Independent Contractor - Free Training - Paid Time Offs - HMO Coverage - Optical Rewards - Performance-Based Increase - Permanent Work From Home
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