About the role
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Grecotel Hotels & Resorts, the leading hotel chain in Greece, is hiring a Hotel Concierge to join its team. At Grecotel, we believe that our people are the cornerstone of our success. We are committed to creating a supportive and inspiring work environment, offering opportunities for personal and professional growth. By joining our team, you will be part of a renowned hospitality brand that is dedicated to delivering luxury accommodations and unforgettable experiences across Greece's most stunning destinations.
Responsibilities
- Welcome guests upon arrival and provide them with information about the hotel's facilities and services. - Provide personalized recommendations and assistance to guests regarding local attractions, restaurants, transportation, and other services. - Make reservations for guests and arrange for transportation, tours, and other activities. - Respond to guest inquiries and requests promptly and effectively. - Handle and resolve guest complaints or issues, escalating when necessary. - Maintain accurate records of guest interactions and requests.
Requirements
- Previous experience as a Concierge or similar role in a luxury hotel environment. - Strong knowledge of the local area and attractions. - Excellent communication and interpersonal skills. - Ability to multitask and prioritize in a fast-paced environment. - Exceptional problem-solving and decision-making skills. - Fluency in English, knowledge of additional languages will be considered as an asset
Benefits
- Competitive salary package and additional benefits - Career development within Greece's leading hospitality group - Opportunities for internal mobility and long-term career growth - Accommodation (if necessary) and full board - Transportation support and/or travel expenses - Access to training and educational programs - A dynamic and supportive working environment - Employee discounts across Grecotel hotels and selected partner businesses - A people-focused culture built on teamwork, respect and excellence
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