About the role
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Grecotel Hotels & Resorts, the leading hotel chain in Greece, is hiring a Reservations Agent to join its team. At Grecotel, we believe that our people are the cornerstone of our success. We are committed to creating a supportive and inspiring work environment, offering opportunities for personal and professional growth. By joining our team, you will be part of a renowned hospitality brand that is dedicated to delivering luxury accommodations and unforgettable experiences across Greece's most stunning destinations.
Responsibilities
- Handle incoming reservations calls and emails, providing excellent customer service and accurately entering guest details into the reservation system - Respond to guest inquiries regarding room availability, rates, amenities, and promotions - Assist guests with modifications or cancellations to existing reservations - Coordinate with other departments to ensure that guest requests and special arrangements are properly communicated and implemented - Process payment transactions and ensure accuracy in billing and financial documentation - Maintain knowledge of hotel facilities, services, and local attractions to provide personalized recommendations to guests - Handle guest complaints or issues with professionalism and high levels of empathy, working towards a satisfactory resolution
Requirements
- Diploma or bachelor’s degree in hospitality management or related field - 1–3 years of experience in luxury hotel reservations, ideally within a high-end hospitality environment - Strong attention to detail and accuracy in data entry - Ability to multitask and prioritize tasks in a fast-paced, luxury hospitality environment. - Familiarity with hotel reservation systems and proficiency in using computer systems and software - Exceptional problem-solving skills and the ability to remain calm and composed in challenging situations - Experience in sales and upselling to promote additional services and packages effectively - Proficiency in English and Greek (both written and spoken) proficiency in additional languages is a plus - Strong ability to work effectively in a team-oriented environment
Benefits
- Competitive salary package and additional benefits - Career development within Greece's leading hospitality group - Opportunities for internal mobility and long-term career growth - Access to training and educational programs - A dynamic and supportive working environment - Employee discounts across Grecotel hotels and selected partner businesses - A people-focused culture built on teamwork, respect and excellence
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