About the role
Are you a French speaker?
Join a global organization supporting international clients. Deliver excellent customer service while meeting quality, efficiency, and customer satisfaction goals.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat. - Resolve customer questions and complaints, escalating when necessary. - Process customer requests and provide accurate product or service information. - Maintain and update customer records in CRM systems. - Follow internal processes and service standards. - Collaborate with colleagues to improve customer experience. - Capture customer feedback to support continuous improvement.
Requirements
- Fluent French (spoken and written) and English (B2 or higher). - At least 2 years of customer service experience. - Experience with CRM systems; GDS knowledge is a plus but not required. - Excellent communication and interpersonal skills. - Customer-focused with a positive attitude. - Strong problem-solving and analytical abilities
Benefits
- Competitive salary. - Paid training. - Career development opportunities. - Employee referral program. - Modern office environment in Porto
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