About the role
Are you looking for a customer-focused role within an innovative and meaningful industry?
We are currently recruiting French-speaking Customer Service Advisors to join an eHealth project supporting users of one of Europe's leading healthcare platforms.
In this role, you will assist users over the phone and via email, providing guidance, resolving queries and ensuring a high-quality customer experience.
Main Responsibilities
- Support users via phone and email.
- Assist customers with platform-related questions and requests.
- Identify customer needs and provide appropriate solutions.
- Follow up on customer cases and maintain accurate records.
- Deliver a positive and professional customer experience.
What We Offer
- Paid initial training;
- Working hours between 07:00 and 17:00, Monday to Friday (potential Saturday shifts in the future, depending on business needs);
- Base salary: €953;
- Attendance bonus: €25;
- Performance bonus up to €100;
- Meal allowance: €6 per working day;
📍 Location: Porto, Portugal
Requirements
Requirements
- French level C1/C2.
- Strong communication skills.
- Customer-oriented mindset.
- Good problem-solving abilities.
- Comfortable using digital tools and applications.
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