About the role
Are you ready to meet your international team?
Join a global organization supporting leading international brands through high-quality customer support solutions. As a Customer Service Representative, you will deliver excellent service while meeting quality, efficiency, and customer satisfaction goals in a dynamic, multicultural environment.
Career Growth & Development Comprehensive onboarding, continuous training, learning opportunities, and clear internal career progression paths
Responsibilities:
- Respond to customer and partner inquiries via phone, email, and other communication channels. - Handle customer requests accurately and efficiently. - Resolve customer concerns and escalate complex cases when required. - Maintain accurate customer records using internal systems. - Provide clear information about products, services, and processes. - Collaborate with internal teams to ensure timely resolutions. - Meet quality, productivity, and customer satisfaction targets. - Support continuous improvement initiatives.
Requirements
- French C2 and English B2 or higher. - Previous customer service experience preferred. - Strong communication, analytical, and problem-solving skills. - Proficiency with Microsoft Office (especially Excel) and CRM/ticketing systems. - Organized, customer-focused, proactive, flexible, and resilient.
Benefits
- Competitive salary. - Performance bonus - Paid training. - Career development opportunities. - Employee referral program. - Modern office environment in Braga
Equal Opportunity
We are committed to an inclusive workplace and equal employment opportunities for all qualified candidates.
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