About the role
On behalf of our client, we are looking for a Spanish Customer Support Agent to join an exciting e-commerce project, providing excellent customer service to Spanish-speaking customers.
What you'll do
As a Spanish Customer Support Agent, you will have the opportunity to interact with Spanish-speaking customers, assist them with their everyday inquiries, and contribute to a positive and enjoyable customer experience.
Your daily responsibilities will include:
- Responding to Spanish-speaking customers via phone, email, and live chat. - Guiding customers with questions about products, orders, shipping, and returns. - Addressing customer concerns and providing helpful solutions. - Handling customer requests while ensuring a smooth support experience. - Maintaining accurate records of customer interactions. - Coordinating with relevant teams to address customer needs effectively. - Ensuring a friendly, professional, and customer-focused approach in every interaction.
Requirements
- Native or fluent Spanish (C1/C2). - Good level of English (B2 or higher). - Strong communication and problem-solving skills. - Customer-oriented mindset with empathy and professionalism. - Good computer skills and ability to multitask. - Previous customer service experience is not required, but it will be considered an advantage.
Benefits
- 100% remote position - work from anywhere in Greece - Competitive salary package with additional performance-based bonuses - Full-time employment with flexible working hours - Private medical insurance. - Relocation support for candidates moving to Greece - Career development opportunities within an international organization - Supportive and multicultural working environment
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