About the role
Are you fluent in French and English and passionate about delivering excellent customer service?
Join a dynamic team supporting customers of a leading digital financial services platform.
As a Customer Advisor, you will assist customers with a wide range of account- and card-related requests, and provide information about investment-related products and platform features, following the company's guidelines.
You will handle customer enquiries through inbound calls, emails and live chat, ensuring a professional, accurate and seamless customer experience.
Responsibilities
- Handle customer enquiries in both French and English through inbound calls, emails and chat. - Assist customers with account-related requests, secure access and account management. - Support card activation, card deliveries and transaction-related enquiries. - Provide information about investment-related products and platform features in accordance with company guidelines. - Follow established procedures and compliance requirements when handling sensitive financial information. - Manage multiple customer interactions and communication channels efficiently. - Maintain accurate customer records and ensure a high level of service quality. - Escalate complex issues when necessary and contribute to a positive customer experience.
Requirements
- Native or near-native fluency in both French and English. - Previous customer service experience is highly appreciated. - Comfortable handling financial information and sensitive customer data. - Tech-savvy, with the ability to navigate multiple systems and platforms. - High attention to detail, reliability and punctuality. - Customer-focused attitude and professional communication skills.
Benefits
- Competitive salary (14 salaries) and monthly performance bonuses. - Private health insurance. - Permanent employment contract. - Extensive training to prepare you for the role. - Collaborative, multicultural work environment with modern, centrally located office facilities. - Additional company perks, including ticket restaurant and transportation allowance.
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