About the role
WHAT YOU'LL OWN
- Lead and align all operational functions across teams to ensure efficiency and effectiveness
- Drive the execution of strategies that support the company's mission, vision, and growth goals
- Oversee team supervisors and ensure consistent, high-quality performance across the floor
- Identify operational gaps and implement scalable, people-centered process improvements
- Analyze performance data and metrics to make informed, strategic decisions
- Build strong cross-functional relationships with HR, QA, Finance, and leadership
- Lead regular operational reviews, reporting cadences, and team-wide communications
- Foster a culture of accountability, ownership, and continuous improvement at every level
WHO YOU ARE
- 3+ years of experience in an Operations Manager role in a BPO, call center, or similar environment (Required)
- A strategic thinker who can zoom out to see the big picture and zoom in when the details need attention
- A proven people leader — you develop talent, build trust, and create teams that perform
- Data-driven and decisive — you let metrics guide your strategy without losing the human element
- Exceptional communicator across all levels of the organization
- Strong project management skills with the ability to juggle multiple priorities without dropping the ball
- Experienced with workforce management tools, CRMs, and operational reporting systems
- Highly adaptable, solutions-focused, and thrives in a fast-paced remote environment
WHAT WE OFFER
- Full-time remote work with a complete WFH support program
- Maxicare HMO + PhilHealth coverage
- SIL, PTO, and a special birthday leave
- Paid vacation leave
- Zero-interest employee loan program
- Performance bonuses and merit-based recognition
- Monthly Gen Pow-Wows and team engagement events with prizes
- Arvios Leadership Development Academy and workshop programs
- Monthly 1-on-1 touchbase calls with your HR partner
HOME OFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)
- Stable internet connection with at least 100 Mbps postpaid
- Laptop/Computer Specs: Minimum 16GB RAM with Intel i5 core processor, AMD Ryzen 5, or higher equivalent.
- For Windows users: Windows 11 OS is required
- Noise-Cancelling Headset
- Dual Monitor is mandatory
- Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup
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