About the role
WHAT YOU'LL OWN
- Handle inbound and outbound calls, emails, and chats with professionalism, accuracy, and care
- Resolve customer concerns efficiently while maintaining a high standard of service quality
- Accurately document all interactions, updates, and resolutions in the system in real time
- Coordinate with internal operations teams to ensure seamless case handling and follow-through
- Identify recurring issues and escalate patterns to supervisors proactively
- Meet and consistently maintain daily and weekly performance targets
- Support the operations team during high-volume periods with flexibility and a solutions-first mindset
- Uphold company policies, compliance standards, and quality guidelines in every interaction
WHO YOU ARE
- 3+ years of experience in a customer service or call center environment (Required)
- Operations-oriented — you understand that consistency, accuracy, and process matter
- A clear, professional communicator — written and verbal, every single time
- Detail-driven and thorough when documenting cases and following through on commitments
- Calm under pressure and able to manage high call volumes without compromising quality
- A reliable, accountable teammate who shows up consistently and takes ownership of their work
- Tech-savvy and comfortable navigating multiple systems and tools simultaneously
- Flexible with shifting schedules and fully dependable in a remote work setup
WHAT WE OFFER
- Full-time remote work with a complete WFH support program
- Maxicare HMO + PhilHealth coverage
- SIL, PTO, and a special birthday leave
- Paid vacation leave
- Zero-interest employee loan program
- Performance bonuses and merit-based recognition
- Monthly Gen Pow-Wows and team engagement events with prizes
- Arvios Leadership Development Academy and workshop programs
- Monthly 1-on-1 touchbase calls with your HR partner
HOME OFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)
- Laptop/Computer Specs: Minimum 16GB RAM with Intel i5 core processor, AMD Ryzen 5, or higher equivalent.
- For Windows users: Windows 11 OS is required
- Noise-Cancelling Headset
- Dual Monitor is mandatory
- Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup
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